Northstyle Reviews

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I purchased clothing from Northstyle.com and was directed to their VIP membership where I would get 10% of purchases and free shipping. This never happened because of the hoops you have to jump through. You have to register as a member and you don't get the discount...
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31 comments
#2038703

This is not a VIP service AT ALL. Complete SCAM. DO NOT DO IT!

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ID
#669058 Review #669058 is a subjective opinion of poster.
Location
Bountiful, Utah
Service
Northstyle Membership
Reason of review
Poor customer service
Loss
$15
Preferred solution
Full refund

Extremely poor. My sister got me a $100.00 gift card from NorthStyle. No where when checking out to apply the Order #. Called & was on the phone with them for over an hour. Yes can’t enter a #.

I suggest if you issue gift cards then you should be able to apply them. After an hour on the phone still not rectified. I suggest you train your employees instead of reading off a card. Absolutely no customer service at all. I will never order from you again. My sister who got me the $100.00 gift card will be contacting you tomorrow. She has spent hundreds &;;;;;;;;;;;;;;;;;;;;;;;;; hundreds of $ with you but no more. You are the worst company I have ever worked with. Will post on FB accordingly so people know.
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ID
#2680997 Review #2680997 is a subjective opinion of poster.
Location
New London, Wisconsin
New Reviewer

Unhappy with this company

It is too bad this company has such bad customer service and shipping/return policies. It's too bad because their clothing is really cute and up to date. While there are many items I am interested in, I will not order from this company unless a major management change is made. They take forever to issue credit, charge for return items, and this was the straw that broke the camel's back: I had an item on back order for several months, then recently, they cancelled it. Then, low and behold, the item they cancelled shows up in their recent catalog!! Their policies are truly out of sync with current online shopping practices. Their company would truly profit if they paid attention to their unhappy customers. Just remember: "The customer is always right." They

User's recommendation: Don't buy from this company unless you have unlimited funds and patience.

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ID
#2664754 Review #2664754 is a subjective opinion of poster.
Location
Fresno, California
New Reviewer

Checking for return and credit

Customer service found returned items and is being issued. The customer service representitive I spoke to did not give me her name but was very helpful.
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ID
#2619534 Review #2619534 is a subjective opinion of poster.
Location
Palisades Park, New Jersey

Terrible service. Was charged for merchandise which was never delivered. This is not a company that you want to deal with.

never received my order. called several times. I was told that the order was backordered until November.

User's recommendation: Do not order from this company.

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ID
#2580680 Review #2580680 is a subjective opinion of poster.
Location
Wilmette, Illinois
New Reviewer

Deceptive billing

This company automatically puts you on VIP deductions of $14.95 per month if you place an order. My one order came in a bit late and the clothes were fine but seriously, they have deceptive practices as they LIED to me and said i signed up the day i placed the order. Their web site states that you get discounts on purchases in stores that i shop in. BULL... Other reviews on a different site complained of this

User's recommendation: Beware of the VIP SCAM.

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ID
#2562165 Review #2562165 is a subjective opinion of poster.
Pros
  • Clothing looks nice online
  • Mostly high quality
Cons
  • Unauthorized monthly charge
  • Rude customer service
  • Exchange terms
Loss
$30
Preferred solution
Full refund
New Reviewer

Online coupon

I got an online coupon and put the items in my basket. When I got to the end to pay for my dress pants, I looked to see where I could insert my coupon code. I searched several locations, there was no place to insert the code, and found out that the coupon isn't acceptable for regular items. The amount is already taken off sale items. Sale items are already discounted. The dress pants arent on sale, and are too expensive to pay the regular price. North style never puts popular items on sale. What a gyp, why lead customers on, only not to accept online coupons?

User's recommendation: Don’t try to use an online coupon or even on that they send to you as a first time customer.

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ID
#2514142 Review #2514142 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

This company has scammed me for the last time.

Dont order from them. Did anyone else start getting charged 14.95 a month for a NorthStyle VIP! I did not sign up for this and how could I, I never heard about it, yet they took 14.95 from my account each month for over a year before I discovered it! I called them and they were going to refund me for only 2 months and I argued and yelled and I got the full refund. The last time I placed an order from them, they mailed the wrong items, wrong size, wrong color! I tried to return them but the Asian woman I talked to did not understand me. Then there was the time I had an email from them saying everything was 75% off because they were closing. Well, they didnt close

User's recommendation: Don’t give them your credit or debit card number. After my first purchase they started withdrawing 14.95 monthly for a VIP membership I did not signup for.

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1 comment
#1985187

I have noticed that the only customers to get refunds seem to be the ones who file through the BBB. go to their website and proceed with your complaints.

Good luck, thanks for posting. I was going to purchase 3 blouses but have changed my mind after seeing these reviews and seeing they have a 1.6 out of 5 rating with the BBB.

Thanks for saving me money and aggravation and time. Stay well all.

ID
#2409267 Review #2409267 is a subjective opinion of poster.
Location
Everett, Washington
Loss
$200
Preferred solution
I want them shut down.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Horrible customer service and 2 month shipping delay

Update by user Jan 23, 2021

It is taking more than 52 days for the items to be delivered. I was not notified that there would be a delay in shipping when I ordered and the shipping cost was very high.

I still have not received the pants. I did give NorthStyle a chance to rectify their mistake and they said that they were sorry for the delay in an email but nothing more.

Original review posted by user Jan 23, 2021
Pay attention to the large number of poor reviews about this company. I did not. On 12/2/20 I ordered a pair of pants, a sweater, and a shirt for my wife for Christmas at full price plus shipping for $135.66. That was 3 weeks before Christmas. They did not arrive on time or even close. My wife had nothing to open and the company sent a note that the items were on back order. I should have been told that the items were on back order when I placed my order so I could purchase something else for her. On 1/19/21 the sweater arrived. It is 1/23/21 and the pants have not arrived. The company apologized with a canned message after I sent them a complaint. Their customer service is appalling and non existent. There is a reason that this company has such a low rating.

User's recommendation: Buy elsewhere.

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ID
#2392408 Review #2392408 is a subjective opinion of poster.
Service
Northstyle Shipping Service
Pros
  • Clothes are nice but sometimes overpriced
Cons
  • Nearly two month delay in shipping
  • Customer service non existant
Preferred solution
Price reduction

Disappointed and Disgusted

This was the absolute worst experience I have ever had with a clothing company. They kept telling me that my order was in transit....for over a month. When I finally called them and told them to just cancel the order, they said they couldn't because it was "in transit." I asked if the order had shipped. They said "no," but it was in the system so they couldn't cancel. When I originally placed my fairly large order, they asked me if I wanted to register as a VIP to get free shipping. So I said okay. They never told me that I would be charged $14.95/month. My order was cancelled - I've since discovered the monthly charges on my credit card and cancelled that - and I will NEVER do business with NorthStyle again.

User's recommendation: There are many MANY better reputable clothing companies to shop at.

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ID
#2389946 Review #2389946 is a subjective opinion of poster.
Location
Wamego, Kansas

Wromg item, shipping charges, run around and more!

They sent the wrong item. They are charging me for shipping which was their mistake. I put one star for review only because I could not leave it blank; otherwise all would be 0 *

User's recommendation: Don't order from them or you'll be sorry!

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ID
#2380146 Review #2380146 is a subjective opinion of poster.
Location
Newark, New Jersey
New Reviewer

Return=$$$$$

My wife ordered a shirt did not fit returned it for a different size that came in a month and a half later. Still wrong. So we tried to return and they are making us pay for the return. Dont get it. Unconditional Guarantee right!!!!

User's recommendation: Never have to return a thing.

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ID
#2372018 Review #2372018 is a subjective opinion of poster.
Product
Northstyle Shirt
Pros
  • Attractive products
Cons
  • Whole experience was frustrating
Loss
$45
Preferred solution
Full refund
New Reviewer

Frustrated

I placed an order with North Style in September 2020. There was a promotional tab offering future discounts for $15 to become a member of the VIP club. I clicked it. Once I realized this was a monthly charge, not a one time charge, I attempted to cancel my subscription to the VIP Club. GOOD LUCK!! There is NO way to get through to customer service unless you have an order number. Four months and $62.88 later, I still cannot get through to a person nor do I have the option for anything but an order related issue via email. Shame on me for being stupid enough to think 'cancel anytime' would actually be something I would be able to do!!

User's recommendation: Shop somewhere else!

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ID
#2355952 Review #2355952 is a subjective opinion of poster.
Service
Northstyle Membership
Pros
  • Nice that they offer discounts to returning customer
Cons
  • Very difficult to opt out or cancel once you have joined
Loss
$63
Preferred solution
refund 15.72 for 4 months to my checking account

They dint even know their products

Called today to ask where their Peruvian cotton pajamas were made. The rep couldnt answer the question ( nor offered to find out) . I didn't order because of this. Who works for a company that cant answer a basic question like in which country are your products made? They lost a customer ( and an order)
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ID
#2337345 Review #2337345 is a subjective opinion of poster.
Location
Littleton, Colorado

VIP Club and shipping costs

VIP wants to charge you a monthly fee and offer a rebate. Never saw a rebate form and monthly fee was going to kick in, so I cancelled the membership. Beware! On another note the shipping fees are extremely high. $17 on a $120 item. I will never use this company again!

User's recommendation: Do not use this company, there are a lot better options out there!

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ID
#2335931 Review #2335931 is a subjective opinion of poster.
Pros
  • Products
New Reviewer

They are charging me every month for a membership fee that I did not sign up for nor do I want! Efforts to call the company have gone unnoticed.

They have changed me for 3-4 months for a membership fee into their company that I did not agree to or want to continue. I was happy with my purchase but will never deal with them again as I feel they are dishonest.

User's recommendation: Do not purchase anything from this company! They will rob you!

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ID
#2334337 Review #2334337 is a subjective opinion of poster.
Product
Northstyle Bathrobe
Pros
  • Good product
  • Products received were as ordered
Cons
  • Unauthorized monthly charges
  • Bad people
Loss
$60
Preferred solution
Full refund

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