Northstyle
Reviews and Complaints
www.northstyle.com
Anonymous
Four NORTH STYLE Supervisors lied to me.
I ordered a shirt in a L size according to their size chart. When it arrived it was marked L but was a SMALL. I phoned 6 times and spoke to a SUPERVISOR 4 times. Each told me they would call me back after they measured a different L shirt to see if they were all Small. They wanted me to mail it back for an exchange. HOW? I didn't know what size to order. So I was supposed to spend another $10. to mail it back and another $10. to ship something when I had no idea if would fit. That is now $30.in postage. Not one of them EVER called back with sizing help. I called my credit card company to dispute the charge. I SPREAD THE WORD ON FACEBOOK! They will do NOTHING to help you!!!
Loss:
$49
Anonymous
Staunton, Virginia
NORTHSTYLE VIP OFFER
THIS HAS HAPPENED TWICE TO ME AND THE LAST TIME IT EVER WILL ! YOU PLACE AN ONLINE ORDER AND BEFORE YOU CAN SEE YOUR CONFIRMATION THE "NORTHSTYLE VIP OFFER" POPS UP. NO WAY TO GET OUT OF IT , AND FOR THE UNSAVVY A GREAT *** TO GET THEM TO ACCEPT THIS OFFER AND NOT REALIZE WHAT THEY HAVE SIGNED UP FOR OR HAVE TO PAY FOR. CALLED CUSTOMER SERVICE AND AFTER 3 TRANSFERS, NO ONE COULD HELP !!!! BYE BYE NORTHSTYLE, SOMEONE ELSE WILL GET THE BUSINESS FROM ME. YOU CAN USUALLY FIND THE SAME ITEMS IN OTHER CATOLOGS AND DO NOT GET THE POP UP, BESIDES ALL THESE CATOLOGS ARE LINKED TO EACH OTHER ANYWAYS.
3 comments
Anonymous
Atlanta, Georgia
Shipping promises not honored and refund missing
First, I paid $12 extra to have a shipment expedited according to the website's shipping schedule. When it didn't arrive on time I called and had to READ the website to the rep who tried to argue that I was misreading shipping schedule. Also had to fight for refund of the extra shipping charges, which have yet to appear on credit card. Have now returned part of my order. The return was confirmed 6 weeks ago but NO REFUND has shown on my credit card and I get NO response from customer no-service. Still waiting for that refund. Will never buy from NorthStyle again.
Belicia Nrn
Denton, Texas
Overpriced/SLOW/Bad Customer Service
Granted, it has only been ten days since I returned most of the items I ordered (apparently size doesn't mean anything to them), I called to see when my account would be credited. Was told it takes 4-6 weeks for processing. Seriously?? In the meantime I'm making payments to my financial institution for a purchase I can't get a refund on? Customer service person, Sandy, rude. I will stick to companies who credit my account when the items arrive. I will not order from NorthStyle again. They are overpriced to begin with, and they are not true to size. I had to pay my own shipping to return the items. Who knows when they will credit my account.
Loss:
$200
2 comments
Rutledge Qxz
Los Angeles, California
A Long Wait for a Nice Product
Ordered on June 22, 2013. Immediate charge to credit card, but did not show up on actual statement. Notified of back-order within a few days. Item was to be shipped on July 20, 2013. Requested of status on July 22, 2013. I received standard letter stating delivery within 30 days and did I still want the item. Shipped on August 6, 2013 and official charge to credit card. Received on August 12, 2013. I like the summer item very much and love their catalog, but I will not order again until Northstyle has a presence on Facebook and Twitter.
Anonymous
Boston, Massachusetts
Customer Service could not answer ?
I called with a question re: coupon being offered (10%off and free shipping). Which I was not receiving on my order. The rep. said she could not anser my ? and would transfer me to a supervisor. The phone rang 286 times, yes 286 times. and no one picked up. When I called back, the rep said in order to rec. the discount nad free shipping I need to join the VIP club at a cost 13.00 a month. That information should be spelled out in their coupon area. Total misrepresentation on the compnay's part. I am so disappointed in the company.
Anonymous
Tukwila, Washington
Rec'd stained item and paid $15.00 to try it on!
At NorthStyle I ordered a $40 shirt and rec'd a shirt paying 8.50 for shipping and handling. It had a large stain on the front. Paid 4.97 to return the item and only rec'd the cost of the shirt for a refund. It cost me $13.50 plus gas and time to try on a shirt that I rec'd dirty. Contacted them but no response. of course. will not purchase from them again. Thinking this would constitute a FULL refund but no responsibility take by them..So no more purchases from me. They are associated with other company's so watch who you purchase from!
Loss:
$15
1 comment
Anonymous
Nine items in two months or less
I ordered several items from the latest catalogue. Several of the items came after a couple of weeks! I have never had to wait on an online order for that length of time. Decided that I would not order from North Style again after I got the rest of the order. So now, almost two months later, the last item has finally arrived. I failed to check on return policy so paid to return items that I bought in two different sizes. I will eat this expense. Although I liked the items that I kept, I will never order from North Style again.
Anonymous
Boston, Massachusetts
Special offer doesn't exist
I ordered a sweater from NorthStyle, joined the VIP club to get 10% off and free shipping. Four months later, I have received neither one after several attempts to contact them. Don"t buy anything from NorthStyle. I'm retired, so I have ample time to annoy them frequently to try to get their advertised "Special Offer" . Don"t be fooled. Whenever you send them emails, you get an automated response that they will reply within one business day. Ha ha. No they won't. I wish I has googled northstyle scam prior to ordering from them. It would have saved me a lot of time and frustration.
Loss:
$19
Anonymous
Boston, Massachusetts
BAMBOOZLED BY NORTHSTYLE
I ORDERED 3 ITEMS, OF WHICH ALL 3 GOT SHIPPED SEPARATELY. BEFORE I REALIZED IT, I WAS RECEIVING $12.97 CHARGES FOR A VIP MEMBERSHIP - I NEVER SIGNED UP FOR THIS!!!! THE FIRST TIME, I THOUGHT IT WAS A SHIPPING CHARGE & BECAUSE I HAD EXCHANGED 2 ITEMS, I THOUGHT THE NEXT TWO WERE ALSO FOR SHIPPING . . . BUT THE CHARGES KEPT ON COMING. AFTER COUNTLESS TRIES TO CALL COMPANY & SUBSEQUENT FRUITLESS DISCUSSIONS WITH BOTH BILLING & "THE VIP TEAM", IT APPEARS I WILL BE EATING THESE CHARGES. EVEN AFTER I ASKED THEM WHERE IS THE 10% DISCOUNT I WAS SUPPOSE TO GET? SHE SAID YOU HAD TO RETURN THE COUPON YOU WERE SENT." I NEVER RECEIVED ANY COUPONS! STAY AWAY FROM NORTHSTYLE! THEY ARE AN INTERNET DESCEPTION & A THIEF.
Loss:
$83
Anonymous
Washington, District Of Columbia
Returned items and never received replacement
I returned some items that I purchased in May but after several emails have still not received my replacement items...only a response saying that my return has not been received but that doesn't it is not there...wtf...Still emailing them and still waiting for my returns which total about $100 in merchandise...will never order form this company again...how can this company still be in business after such blatant policies of fleecing customers?...will follow up and seek remedy with state authorities to recover my loss...hope that other will not be duped by these false promises of this company
Loss:
$100
1 comment
Biloxi, Mississippi
Paid for item and never received it
I ordered some clothing. They charged my debit card. They changed my order without communicating with me or refunding any of my money. They dropped off one item and put item cancelled by another item - as if I had cancelled the item. I have tried to communicate with them over and over again. Their website says they will get back in 24 hours. They never got back with me. I still have not received a refund. I am going to my bank to get my money back and reporting them to the Attorney General in my state and in their state of MA... Massachusetts. If you have problems, report them to the Attorney General.
Loss:
$207
Rhylee Ehx
Chicago, Illinois
Northstyle
I placed another order today. After the previous order, I received an email giving me a 15 percent discount on my next order. I did not read it thoroughly. I went back to emails only to find it had expired. Typically, other retailers give you a discount on your next order. Anyway, the order taker was abrupt and unpleasant about my questions. This annoyed me and as I had already given my CC info and the items were ordered, I asked her to place the order to get off the phone. She continued to make offers and I finally said "good bye". Apparently, she never placed the order. You call that "Customer Service"?
Anonymous
Austin, Texas
Fraud
I made a purchase on the Northstyle website, and at checkout, I was given the opportunity to sign up for VIP service in order to receive a rebate on my shipping charges. I signed up and all I was told I had to do is cancel in 30 days if I did not want to be billed for the service. I did cancel, approximately 28 days later via phone. I inquired as to why I had not seen the credit for my shipping charges on my credit card statement and she told me I had to go online to "claim" it. I proceeded to do so and it would not let me do it. I called her back and she said she would look into it and have someone call me back. No one called. Three phone calls later, made by me to Northstyle, talking to a different person each time, promising me that someone would return my call to resolve this matter and no one ever did. The last person I spoke with was Abbey, who refused to do anything about the matter because I did not "claim" my rebate before I canceled the VIP service. Nowhere does it state that I need to "claim" the rebate or that I need to do it before I cancel. This is fraud. Abbey insisted that my receipt and welcome letter to the service both state that I need to "claim" the rebate. I have both of those documents right in front of me, and unless it is written in invisible ink, that statement simply does not exist. I feel that this is a scam by luring people into signing up for this service by offering the rebate, but not giving instructions as to how to receive the rebate. I feel that Northstyle is hoping people will sign up and forget to cancel and then will be billed the monthly service fees for this VIP service. Not only did I not receive my rebate, but I received very poor customer service by people who said they would return my calls, but didn't, and just sheer rudeness. I will never shop at Northstyle again. There are plenty of other businesses out there who will treat me like a valued customer and Northstyle is not one of them. If you are considering shopping from Northstyle, I urge you to go elsewhere. They don't care about their customers!
Loss:
$13
3 comments
Anonymous
Mount Laurel, New Jersey
DON'T BUY NORTHSTYLE!!!!
After one week of waiting for status of $200 shipment, no update, but numerous emails about items I might like etc, I called. Their excuse? THEY SHUT DOWN FOR A WEEK FOR INVENTORY. They never responded to email inquiries. They are getting reported to BBB, Attorney General for scam. Nice looking stuff in catalogs, but you will pay and not receive anytime soon, if at all. I order from many online businesses, and never had this type of experience. If it is backordered, I understand. But all items were ordered in stock, confirmation email right away, but then nothing. PISSED CONSUMER
Loss:
$200
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I just discovered that I've been paying the $12.97 monthly fee to belong to the "CLUB" since February 2013. Obviously I have not used the "CLUB" because they didn't have my current address (I moved in 2013) on file.
After asking to speak to Supervisor after Supervisor they agreed to refund 6 months of the 2014 charges. The last Supervisor told me she didn't have a Supervisor. Everyone has a supervisor ... I will be on this like a dog on a bone for however long it takes.
I want at least 2014 charges refunded to me.
Last Supervisor told me it is a non-refundable charge.
There is no such thing as a non-refundable charge!
As an addendum...just checked my credit card and BOTH charges are pending!!! just called my cc company and they told me that they would fight fior me IF I am actually charged.
NEVER got a confirmation as I never got past the GD "VIP OFFER" screen.
This company REALLY does suck! :(
Just did the same thing!!! Found a dress that LOVED for my nephew's wedding in July.
I wanted to order early because I am in between sizes and wanted to make sure it would fit properly. After 2 attempts to order and being required to joining this ridiculous "club" I have decided that NO dress is worth the extortion!
I just hope that somehow they are not going to try to fulfill this order and charge me! I say "BS"