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1.8 Based on 64 reviews
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  • Customers like
    • Catalog 5
    • Beautiful styles 3
    • Clothng i got fairly well 3
  • Customers don't like
    • Customer service 11
    • No refund 8
    • Cusotmer servvie 7

I placed an order on 8/6/16, on 9/21/16 I checked status of my order, it said in the warehouse. I called 1-800-336-5666, after waiting in hold for 21 mins, a man told me that my order was in the warehouse. I asked for an explanation for why after 6 weeks it was still in the warehouse & when I could expect a ship date. He told me absolutely nothing, his exact words were" I don't know, there is no explanation". After pressing him for a reason, he... Read more

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Received an email offering free shipping...the email link was only valid for 24 hours. T wouldn't work, so I called customer service. I was told the email free shipping would only work on a desktop computer. I was also told point blank that they would do NOTHING to help me. I don't own a laptop and the email link expired in 3 hours. Customer service said , "Sorry. The link only works with a desktop. You can't use it on a mobile device."... Read more

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I ordered three items in mid-July for a trip I was taking to see my son and daughter in law. About 3 weeks later (after I had already left on my trip), one of the items finally shows up. I noticed the other two are back ordered, yet I am charged the FULL SHIPPING for the entire order for the one item shipped. It is now 69 days later and I still have not received the dress and blouse for my order. The summer season is past here and it will be... Read more

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In May I oredered a Red Tunic, when I finally received it and tried it on, I knew I needed another size. I returned the product. Then in June called to see where it was. I was told it was back ordered. Ok, so when will it be in? Nothing! In July I called again, " Oh we moved to a new warehouse you should get it shortly". I finally received my top, here it comes! It was the same size I needed to exchange, are you kidding me! So now I sit with a... Read more

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I ordered Five Lace Camie's the customer service person ,didn't speak English to well so I was hoping my order would be filled right. Received within a few days. One package the Camie looked like it was a return and just thrown in a plastic bag, one had a terrible strong perfume smell that was so strong it was awful. Washed them all by hand and three out of five were fine. The perfume one I had to was twice and hang outside to get that smell... Read more

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The worst customer service I've ever experienced. They took my money and never sent me my merchandise. I cannot believe this. There are many catalogue companies who are far more trustworthy and polite than NorthStyle. Never again!

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Received my order on 6/30/16 and found I needed to exchange it for a different size. Used their form and followed their instructions and Northstyle received my return on 7/6/16 per their web site. No record of the exchange or any info on it such as an email was ever sent to me. On 8/19/16 I called customer service and was given a new order number and told it had shipped. Today, 8/25/16 I checked again and their info shows it has not shipped yet... Read more

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I have ordered from Northstyle several times in the past. The orders came promptly and, when I returned items, I was accurately credited. Something has clearly changed. I have been waiting for 3+ weeks for an order and, when I called Customer Service, they gave me a very vague answer about when my order would arrive: they said it would arrive 7 to 10 days after shipping, but they couldn't tell me when it would ship. When I asked for... Read more

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I received a gift card for my birthday in June of this year. I have tried multiple time to use it by placing an order on line. Only to find out you cannot use it online. Must call number where says redeem. Well, I called that number only for them to tell me that it cannot be used with that phone number. Gave me another number and it was separate company than Northstyle. It took my husband a few phone calls just to get them to mail it to him in... Read more

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I placed an order (I thought) a month ago. I've been waiting and no delivery. I specifically asked if I needed an order number, and was told my last name was enough to track the order. So no order number, no clothes. I've had this happen before with this company so I will not order (or attempt it) again. The order taker obviously did not even enter the order, even though I gave her my credit card number and all appropriate information. The... Read more

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