NorthStyle Complaints and Reviews

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NorthStyle
Main address: 2 BITS Trail 01824-0936 Chelmsford MA
1-877-756-4075, , http://www.northstyle.com/EmailCustomerService.aspx
  • 109+1 mobile complaints
  • $5.9K claimed losses
  • $54 average
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Cute clothes. ...but poor customer service. I ordered 2 tops for my son's wedding. It's been 2 weeks and I haven't heard a word. And of course their website says that you can't call up the status of your order because it is temporarily down. That in itself is funny as it has been down for over a month now. It's like this business is run out of someone's garage. Really too bad because...

  • Jul 03
  • Footwear and Clothing
  • Poor Customer Experience
  • 5

I had problems getting the items - shipping took forever even though I paid for it. And then returning items was a disaster. It took them 6 WEEKS! to issue a refund. And they were rude whenever I called to follow up on the status. Also, I got a discount on my order by signing up for the free trial of the VIP service. They don't discount off your order but instead later issue you a check. (Who... Read more

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  • Jun 26
  • Footwear and Clothing
  • Hopkinton, Massachusetts
  • Bad Customer Service
  • 1
  • 18

I had a back ordered item and emailed them at least 4 times. Each time I received an automated response saying they would respond in 1 business day. I NEVER received a response. I finally sent them an extremely nasty e mail saying their customer service was terrible. In a few days I finally received the item. This was after about 3 months from the original purchase date. Needless to say I... Read more

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  • Jun 19
  • Footwear and Clothing
  • Wasilla, Alaska
  • Expedited Shipping
  • 41

I ordered a cardigan and a top for under it and payed for expedited shipping. This was going to be worn at a wedding. It was ordered in May and the fast shipping said 3-6 days it took more than 3 weeks for the cardigan and the top still hasn't come and now it is the 19 of June the wedding was the 14 if June. I sent them a email complaining and got a response saying they had received the email... Read more

Was this review helpful? 0 1

  • Jun 15
  • Shopping
  • Pinedale, California
  • Clothing
  • 62

I placed an order with northstyle, waited a week didn't hear from them checked back in after I could not log into the website because it kept saying the service was temporarily unavailable, that went on for two weeks. when I spoke to the representative he said that item to just come in and they would be shipped out. Week later I called back got the same representative, told me the items were... Read more

Was this review helpful? 1 0

  • Jun 08
  • Customer Service
  • Mistake Cancellation
  • 64

Sorry people, but I like NorthStyle. I had one problem only and that was the associate instead of hearing me say that I wanted gift cards cancelled my membership instead. I buy 6 gift cards every month, which in a sense takes care of the membership fee. I mail my rebates and realize that it takes 6 weeks for them to be processed. I have received my rebates without difficulties, except when I... Read more

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  • May 22
  • Footwear and Clothing
  • Batavia, Illinois
  • Poor Inventory
  • 68

I think there are a lot of cute clothes in the North Style catalog but every time I have tried to order items, they're never in stock. I have gotten a couple of items but had to wait months to get them. I did like what I received so I would like to order more. I've tried repeatedly to order from them, but am so frustrated with their poor inventory practices that I won't be ordering from them... Read more

Was this review helpful? 2 0

  • May 17
  • Footwear and Clothing
  • Tucker, Georgia
  • Illegal Business Practice
  • 113

Do NOT buy anything from this company. I think they make their money ripping off customers. Who knows how they calculate refunds? I ordered five items online. 2 came. 1 fit. The order came with a note that the other items they advertised in their current listings were already out of stock and wouldn't be in for FOUR MONTHS!. Why list them then? I returned one of the items for poor fit... Read more

Was this review helpful? 3 0

  • May 07
  • Footwear and Clothing
  • Richardson, Texas
  • Online Experience
  • 128

Where to begin, first off I have contacted Norhtstyle twice, once by phone and once on their website. By phone someone promised that I would receive a response in 72 hours, the web promised a response in 24 hours. Ha, it's been days since my complaint (not counting the weekend) and zip response, zero, nada. So this tells me they really don't care or they have so many complaints it takes days to... Read more

Was this review helpful? 5 0

  • Mar 20
  • Appliances and Electronics
  • Undelivered Order
  • 1
  • 211

I placed an order for 3 dresses and received an order confirmation. I even paid extra to have them shipped to me sooner. After several days of not being able to track my package, I contacted Customer Service and was told they needed to confirm my shipping address. I did not receive a call or an email. So I expressed to them that I had to have them by Friday for a business trip and they would... Read more

Was this review helpful? 12 0
 
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