NorthStyle Complaints and Reviews

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NorthStyle
Main address: 2 BITS Trail 01824-0936 Chelmsford MA
1-877-756-4075, , http://www.northstyle.com/EmailCustomerService.aspx
  • 128+3 mobile complaints
  • $6.8K claimed losses
  • $52 average
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  • 1 day ago
  • Footwear and Clothing
  • Lexington, Kentucky
  • Online Ordering
  • 22

I returned an order and requested other sizes. Three weeks later I still hadn't received any confirmation of returns or future shipments, I contacted Customer Service to inquire. Fortunately, I kept the tracking order from UPS so my returns could be located. The first time I called I was put on hold with a recording to leave my number and they would call me back. NO call. The 2nd time I got... Read more

Was this review helpful? 1 0

Poor customer service. I wrote them several times for a replacement button. It has been at least six months and they still have not responded. I even offered to pay forthe button. Yes they have nice things, but their customer service make you say forget it. Add comment

     

  • Nov 15
  • Footwear and Clothing
  • Sweater Dress
  • 155

I ordered a sweater dress - needed it quickly - paid 23.00 shipping, the dress came in a crumpled envelope! The dress is absolutely the poorest quality that you could ever imagine. There was a come on to sign up for VIP Status, promise 10% and free shipping on this order, not at all they sent an email they would give you back 10% and free shipping if you ordered within 24 hours. SCAM What... Read more

Was this review helpful? 1 1

     

  • Nov 12
  • Footwear and Clothing
  • Sultan, Washington
  • Vip Membership
  • 1
  • 1
  • 170

I had the same experience but i didn't have a pop up, just noticed on a credit card statement that I use frequently and for once just had one charge on it for Northstyle VIP. Called them and ask what it was. At that point they told me what I had signed up for. I bought a sweater eleven months ago for a Christmas present for myself. Nothing else since. I have been charged for the last eleven... Read more

Was this review helpful? 5 0

     

  • Nov 10
  • Footwear and Clothing
  • Atlanta, Georgia
  • Dress
  • 136

I ordered a pendant that stated it was on a 24" chain. The pendant arrived the chain did not. Sent E-mail to company 11-09-2014, confirmation email received stated representative would contact within 24 hours. No contact yet. While awaiting response decided to just return item along with two other items I had ordered.. One of which was a black side wrap dress, which was made of very poor... Read more

Was this review helpful? 2 0

     

  • Nov 01
  • Footwear and Clothing
  • Item
  • 1
  • 1
  • 366

While I like a lot of Northstyle's items, I am not a fan of their customer setvice. I had a backordered item I was waiting for and received an e mail asking if I wanted to continue to wait or cancel. Since summer was winding down I chose to cancel. Followed instructions BUT two weeks after canceling they shipped the item, when I complained I was told I could return the item. Of course, I was... Read more

Was this review helpful? 2 0

I was just about to place a very large order but after reading all the issues.....NOT A CHANCE!!!! Thank you for the heads up Add comment

     

  • Oct 23
  • Footwear and Clothing
  • Washington, District Of Columbia
  • Boots Order
  • 772

I have been a customer of Northstyle for many yeas and never had a problem. In fact, I just ordered a pair of ankle boots. When I selected the item, it immediately told me the boots were backordered and expected ship date was September 30, 2014. On October 17, 2014, I received a notification that my order was shipped, along with a tracking number. My credit card was not charged until 10/17/14.... Read more

Was this review helpful? 2 4

     

  • Oct 14
  • Footwear and Clothing
  • Discount Coupon
  • 395

I was looking for a "discount" coupon online. I found old ones that the comments were that they did not work. I called NorthStyle to see if they had a discount code. The person who answered the phone didn't know!?? She transferred me to a "specialist" who never answered the phone. The clothes "look" great, and I would love to order them, but they are expensive. I would only order if there... Read more

Was this review helpful? 5 1

     

  • Oct 13
  • Footwear and Clothing
  • Standish, Maine
  • Bad Customer Service
  • 693

On October 4, I ordered $845 worth of clothing and the entire process took so much time -- 45 minutes. Then, as of last Friday, I notice that the order was still pending on my Discover card. I emailed Northstyle and got an automated generic email response but no one returned or acknowledged my email in the timeframe they said would occur. So, I called customer service to learn ALL of my items are... Read more

Was this review helpful? 8 1

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