NorthStyle Complaints and Reviews

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NorthStyle
Main address: 2 BITS Trail 01824-0936 Chelmsford MA
1-877-756-4075, , http://www.northstyle.com/EmailCustomerService.aspx
  • 116+1 mobile complaints
  • $6.7K claimed losses
  • $57 average
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  • Aug 26
  • Shopping
  • Poor Customer Service
  • 101

I ordered 4 items from this website August 13. I got a confirmation number and was told they would be delivered 3 to 5 days later. When the items had not arrived after 10 days, I called customer service and a computer told me the items were still being processed for shipment. 3 days later when I called again, there was no order on file. I called, and they said my credit card had been denied... Read more

Was this review helpful? 5 0

  • Aug 26
  • Footwear and Clothing
  • Poor Inventory Control
  • 23

Ordered 3 shirts to take on a trip. Shipping and handling was expensive, but the shirts were cute. It is now 8 days later and I have no shipment. Called and was told that it was all on backorder. None of the order was shown to be on back order when I received my confirmation. Two items are now in to the warehouse but will not be able to get to me in time for this trip. No offers to make things... Read more

Was this review helpful? 2 0

  • Aug 26
  • Footwear and Clothing
  • Order Delivery Time
  • 17

Waiting for my order and their internet is down on their site. I have ordered from them before and always pleased with the items I purchase, but their customer service and shipping department leave much to be desired. Why can't I find out if my order has shipped? My credit card was charged and all I want to know is when will I receive my order. NOT difficult for the many other businesses that... Read more

Was this review helpful? 0 0

  • Aug 25
  • Footwear and Clothing
  • Unauthorized Charge
  • 1
  • 1
  • 45

I order two items from NS and got them. A Year later I notice this charge on my card. (I never see it my husband pays it) They had been charging me for a service I never signed up for. They even told me I had never signed up for it. Because I wanted to see where I had signed up. When I tried to talk to a supervisor to get credited back. The phone rang for over an hour and finally someone... Read more

Was this review helpful? 2 0

  • Aug 17
  • Online Shopping
  • Order Delivery
  • 68

Ordered several dressess for Mother of the Bride, many were not in stock/undetermined back ordered. I paid for express shipping and it did not make it in time. When I called to say that it was going to be delivered after I left for the event, I was told basicly that I should not have trusted the shipping information on their site and paid for overnight if I needed it with in a week. I... Read more

Was this review helpful? 2 0

  • Aug 14
  • Footwear and Clothing
  • Returned Item
  • 63

I returned an item to NorthStyle, but did not receive credit for it. When I sent an email to NorthStyle, I received the automated message that they would respond within 1 business day. After 3 days and no response, I sent them another email. Finally, I was told that they did not receive my returned item. I have lost around $70 because I did not pay an extra shipping charge to have a tracking... Read more

Was this review helpful? 3 0

  • Aug 09
  • Footwear and Clothing
  • Poor Customer Service
  • 67

Returned two items from an order and more than a week later no credit. Called 6 days ago and they said i would get credit within 24 hours, called again and now told it will be 3-4 weeks before i get credit. emailed twice, says they will respond within 24 hours, nothing both times. Very, very poor customer service. Emailed them two times and return email says they will respond within 24 hours... Read more

Was this review helpful? 2 0

Cute clothes. ...but poor customer service. I ordered 2 tops for my son's wedding. It's been 2 weeks and I haven't heard a word. And of course their website says that you can't call up the status of your order because it is temporarily down. That in itself is funny as it has been down for over a month now. It's like this business is run out of someone's garage. Really too bad because... Add comment

  • Jul 03
  • Footwear and Clothing
  • Poor Customer Experience
  • 111

I had problems getting the items - shipping took forever even though I paid for it. And then returning items was a disaster. It took them 6 WEEKS! to issue a refund. And they were rude whenever I called to follow up on the status. Also, I got a discount on my order by signing up for the free trial of the VIP service. They don't discount off your order but instead later issue you a check. (Who... Read more

Was this review helpful? 4 0

  • Jun 26
  • Footwear and Clothing
  • Hopkinton, Massachusetts
  • Bad Customer Service
  • 2
  • 2
  • 91

I had a back ordered item and emailed them at least 4 times. Each time I received an automated response saying they would respond in 1 business day. I NEVER received a response. I finally sent them an extremely nasty e mail saying their customer service was terrible. In a few days I finally received the item. This was after about 3 months from the original purchase date. Needless to say I... Read more

Was this review helpful? 2 0
 
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