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1.8 Based on 50 reviews
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  • Customers like
    • Catalog 5
    • Clothng i got fairly well 3
    • Conversation with cs person 1
  • Customers don't like
    • Customer service 11
    • No refund 8
    • Cusotmer servvie 7

I called customer service when the top I ordered did not match the measurement chart. It should have fit me just fine with room to spare. What I wanted to know was if this item had been mislabeled or if they were running small. Customer service told me to return the item (at my expense) and order another size. Which I would have also had to pay shipping for. I thought this very unfair and said so. After a few minutes debating this the man... Read more

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Recently bought two pair of pants, both listed as the same size. One was a little large and the other was too small. This is the second experience like that. In addition, they took forever because I transposed a number on my credit card. When I called customer service to find out where my order was, she essentially told me that things like this happen so she has something to do. No, they don't notify you if there is a problem. Also,... Read more

Was this review helpful? 3 0

I am a new customer or thinking about being one with NorthStyle, actullay im looking at all the reviews @ reading them @ these reviews are scaring the *** out of me. I have look in their catalog their dresses are fabulous, gorgeous but what is going on with customer services, are you really that bad with the customers? tell me this isn't so, I figure my money is good @ your attitude toward your customers should be also, can NorthStyle tell me... Read more

Was this review helpful? 1 0

I ordered clothing from Northstyle and after checkout was offered a VIP membership which would allow free shipping and 10% off a future purchase. NOWHERE in the trail offer description stated a $14.95 monthly cost until you click to agree to the trial membership. I called immediately to cancel and was told I would have to wait at least 48 hours for the membership to process - then I would be able to cancel within 30 days. (Something else to add... Read more

Was this review helpful? 2 0

I recently tried to inquire about a dress before I bought it. I will be honest, I have ordered a few items from them over the years, and have only had one problem, but did not let them know about it. The item was a beautiful spring dress, pastel colors, plaid, cotton, but came with a huge, gold zipper running down the back, and did not fit the dress at all, style-wise. It was more of a zipper for a jacket. I received the dress very close to the... Read more

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I ordered a blouse from North Style 3/11/16 to wear to my daughters' wedding on 4/17/16. The blouse arrived several weeks later, it was too big. I sent it back at my expense, requesting a small. They sent me, after the wedding, size large blue stripped pants, and charged me nearly twice what I had origionaly paid for the blouse. I called customer service. They appoligized and said the correct blouse was being sent to me free of charge. That... Read more

Was this review helpful? 3 0

By chance I read some of these reviews as I was about to place a significant order with NorthStyle. Thanks to you who took time to write reviews, I will not subject myself to inferior service or deceptive business practices. Another company that serves somewhat as a broker on the internet, OpenSky, has the most amazing, excellent customer service I've ever encountered. An order from one of their vendors arrived without all the essential... Read more

Was this review helpful? 4 0

I had a bad experience after ordering a three piece outfit. The top did not fit, so I made a return and had to pay nearly $12 for shipping! I requested the same top in LG. They sent another medium! Charged me for the top again. After weeks and weeks I finally got the size LG, but was charged again for the third time!!! I have never seen a refund on my credit card... customer service doesn't respond promptly and compared to other online... Read more

Was this review helpful? 3 0

I never heard of this company until I received their catalog. I really liked their clothes and tried to place an order. I did not have success on the internet so ordered via telephone. The wait was ridiculous and I had to call back several times. I finally got through...placed my order...gave my credit card info., eat. After not receiving anything after two weeks, I checked my credit card and noticed nothing was charged. I called... Read more

Was this review helpful? 4 2

Recently ordered several tops from Northstyle. One NB982 was washed in cold waster and shrunk, I can no longer wear. The other top NF530, was worn with white pants and completely ruin pants because the top rub against pants and literally turned the pants blue . Considering these were not cheap tops? I was very disappointed . Add comment

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