NorthStyle Complaints and Reviews

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NorthStyle
Main address: 2 BITS Trail 01824-0936 Chelmsford MA
1-877-756-4075, , http://www.northstyle.com/EmailCustomerService.aspx
  • 122+1 mobile complaints
  • $6.8K claimed losses
  • $55 average
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  • Oct 14
  • Footwear and Clothing
  • Discount Coupon
  • 64

I was looking for a "discount" coupon online. I found old ones that the comments were that they did not work. I called NorthStyle to see if they had a discount code. The person who answered the phone didn't know!?? She transferred me to a "specialist" who never answered the phone. The clothes "look" great, and I would love to order them, but they are expensive. I would only order if there... Read more

Was this review helpful? 0 1

     

  • Oct 13
  • Footwear and Clothing
  • Standish, Maine
  • Bad Customer Service
  • 62

On October 4, I ordered $845 worth of clothing and the entire process took so much time -- 45 minutes. Then, as of last Friday, I notice that the order was still pending on my Discover card. I emailed Northstyle and got an automated generic email response but no one returned or acknowledged my email in the timeframe they said would occur. So, I called customer service to learn ALL of my items are... Read more

Was this review helpful? 1 0

     

  • Sep 28
  • Footwear and Clothing
  • Package Mail Refund
  • 126

Mailed the package back 2 weeks ago. Return phone option says they don't have it. Customer service says they do. Phone option says it takes 3 days after return is received to process the refund. I work for the postal service - it does not take 2 weeks for a package to get from NC to MA. I returned to another company the same day - received refund one week later. Have since ordered from the... Read more

Was this review helpful? 2 1

     

  • Sep 09
  • Footwear and Clothing
  • Return Policy
  • 372

I have never written any kind of complaint before, but customers should be aware that this company has questionable business practices. I have had issues with returns 2x - the first return, I used their label, but thank goodness I went to the post office to mail and got a proof of mailing. They kept saying the pkg had not been returned. So I had to drive to the post office to get the proof... Read more

Was this review helpful? 10 0

     

  • Sep 04
  • Online Shopping
  • Apparel
  • 1
  • 1
  • 305

Be warned!!! I am a fair reviewer! Do Not Order from this company. Speak loud with your hard earned money and do NOT purchase apparel from this company. For an order made in August, I STILL have not received. When I called the Customer Service number all I could get was an automated voice, my order is still "in transit" AND one or more of the items is on backorder. I didn't know about the... Read more

Was this review helpful? 4 0

     

  • Sep 03
  • Footwear and Clothing
  • Order Confirmation
  • 128

I ordered online August 31st and have not received an email confirmation as of today, 9/3. Called customer service and even though person I spoke to had the information and verified my contact information was correct, she could not email me an order confirmation. She indicated part of the order has been shipped. Said it was "very odd" that I had not received the confirmation or shipping... Read more

Was this review helpful? 3 0

     

  • Aug 26
  • Shopping
  • Poor Customer Service
  • 331

I ordered 4 items from this website August 13. I got a confirmation number and was told they would be delivered 3 to 5 days later. When the items had not arrived after 10 days, I called customer service and a computer told me the items were still being processed for shipment. 3 days later when I called again, there was no order on file. I called, and they said my credit card had been denied... Read more

Was this review helpful? 9 0

     

  • Aug 26
  • Footwear and Clothing
  • Poor Inventory Control
  • 91

Ordered 3 shirts to take on a trip. Shipping and handling was expensive, but the shirts were cute. It is now 8 days later and I have no shipment. Called and was told that it was all on backorder. None of the order was shown to be on back order when I received my confirmation. Two items are now in to the warehouse but will not be able to get to me in time for this trip. No offers to make things... Read more

Was this review helpful? 2 0

     

  • Aug 26
  • Footwear and Clothing
  • Order Delivery Time
  • 82

Waiting for my order and their internet is down on their site. I have ordered from them before and always pleased with the items I purchase, but their customer service and shipping department leave much to be desired. Why can't I find out if my order has shipped? My credit card was charged and all I want to know is when will I receive my order. NOT difficult for the many other businesses that... Read more

Was this review helpful? 0 0

     

  • Aug 25
  • Footwear and Clothing
  • Unauthorized Charge
  • 1
  • 1
  • 187

I order two items from NS and got them. A Year later I notice this charge on my card. (I never see it my husband pays it) They had been charging me for a service I never signed up for. They even told me I had never signed up for it. Because I wanted to see where I had signed up. When I tried to talk to a supervisor to get credited back. The phone rang for over an hour and finally someone... Read more

Was this review helpful? 3 0

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