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  • Customers like
    • Conversation with cs person1
    • Clothng i got fairly well1
    • Catalog1
  • Customers don't like
    • Customer service9
    • No refund7
    • Cusotmer servvie6

  • 2 days ago
  • Customer Service
  • Wellsboro, Pennsylvania
  • Apparel
  • 24
  • REVIEW RATING 4/5

I'm blown away by these reviews! Wish I would have known before I returned 2 items for an exchange and 1 refund in the beginning of May. I have been e=mailing everyday, and no response, except to say I would be contacted shortly by a rep. Nothing. I cancelled all of their catalogs...I really don't need this kind of stress, but, I'll keep writing everyday to them. After reading the reviews, I... Read more

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I like the clothing but their back order promises and horrible customer service have convinced me not to order again. Plus a scam that would have cost me an extra $40 had I not realized it. This is not an ethical company. Add comment

  • Jun 26
  • Online Shopping
  • East Aurora, New York
  • Online Order
  • 51
  • REVIEW RATING 4/5

I am with the group of folks who are finished with this company. Despite not being warned about backorders, 1 item delivered in a timely manner, waited 2 months for another 1 has yet to arrive and since been cancelled. I am equally frustrated with shipping complaint..paid for shipping AND will now pay for return (after waiting 2 months to receive). It's 2015..get with the program and offer up... Read more

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  • Jun 24
  • Footwear and Clothing
  • Washington, District Of Columbia
  • Refund Policy
  • 23
  • REVIEW RATING 3/5

I joined the Northstyle VIP program and never received any shipping refunds. For the first refund, I was told three times, " the Check is in the mail." Liars! For the second submission I was told I did not fill out the form properly. So twice I was ripped off. I not only didn't get a refund, I lost the first monthly fee for the program. After one more call and more lies, I cancelled their... Read more

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  • Jun 20
  • Customer Service
  • Santa Rosa, California
  • Return Policy
  • 36
  • REVIEW RATING 4/5

Wish I had read this website first!When I called after 2 weeks, I was told the return had not been received. I provided them with the original order #,Tracking #,and name of person who had signed for the return 2 weeks before. Maybe I'll get a credit on my card in another 4 weeks. Absurd! I'm going to challenge the charge with my credit card company and they can fight it out. Document every thing... Read more

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  • Jun 19
  • Footwear and Clothing
  • Frederick, Maryland
  • Top
  • 57
  • REVIEW RATING 3/5

I ordered a top that as pictured looked nice. When it arrived I realized you can see through it. I returned it with a note asking for a return of the shipping cost. This request was totally ignored! They do not stand behind their merchandise. Do not shop with with Northstyle!! They will not refund your shipping costs under any circumstances. Their cataloges are deceiving. The photography... Read more

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  • Jun 18
  • Footwear and Clothing
  • Austin, Texas
  • Pants
  • 27
  • REVIEW RATING 4/5

I order two pairs of pants specifically because they were advertised to be the exact length I wanted. I tried them on when the arrived and surprise! they dragged on the ground. I measured the inseam and it was 1-1/2 inches longer than advertised! I went to returm them only to discover it would cost $20.00 to send them back. That is in addition to the very high initial shipping cost ($12.49).... Read more

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  • Jun 16
  • Footwear and Clothing
  • Los Gatos, California
  • Pants
  • 40
  • REVIEW RATING 4/5

Two pair of pants arrived made of fabric so flimsy and transparent that they could not be worn in public. Unlike their competitors, NorthStyle does not include a return label or shipping receipt so I had to begin the return process by writing to them asking for a return address and creating my own invoice. The cost of returning my order via UPS jumped to over $20.00 if I wanted a tracking number... Read more

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  • Jun 11
  • Footwear and Clothing
  • Fall River, Massachusetts
  • Payment Options
  • 65
  • REVIEW RATING 4/5

This doesn't even apply to merchandise on this site. Today, I called to find out how to download or receive an order form since I pay by check and would mail in my order. A robotic speaking girl in the order department would not let me speak or let me tell her why I was calling, before she went on for more than 2 clocked minutes about some deal. When I tried to interrupt her to say I just wanted... Read more

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  • Jun 11
  • Footwear and Clothing
  • Victorville, California
  • Online Order
  • 63
  • REVIEW RATING 4/5

On May 9, 2015 I ordered an item for my wife for her birthday June 7. After 2 weeks with no item or email I called. The response was-It's on back order. I waited another couple of weeks and finally sent an email stating my dissatisfaction as to what has transpired. I finally got an email stating a representative will be in contact with me asap, it has been 3 days now and still no contact. ... Read more

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