NorthStyle Complaints and Reviews

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NorthStyle
Main address: 2 BITS Trail 01824-0936 Chelmsford MA
1-877-756-4075, , http://www.northstyle.com/EmailCustomerService.aspx
  • 112+1 mobile complaints
  • $6.4K claimed losses
  • $56 average
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  • Aug 17
  • Online Shopping
  • Order Delivery
  • 39

Ordered several dressess for Mother of the Bride, many were not in stock/undetermined back ordered. I paid for express shipping and it did not make it in time. When I called to say that it was going to be delivered after I left for the event, I was told basicly that I should not have trusted the shipping information on their site and paid for overnight if I needed it with in a week. I... Read more

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  • Aug 14
  • Footwear and Clothing
  • Returned Item
  • 46

I returned an item to NorthStyle, but did not receive credit for it. When I sent an email to NorthStyle, I received the automated message that they would respond within 1 business day. After 3 days and no response, I sent them another email. Finally, I was told that they did not receive my returned item. I have lost around $70 because I did not pay an extra shipping charge to have a tracking... Read more

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  • Aug 09
  • Footwear and Clothing
  • Poor Customer Service
  • 56

Returned two items from an order and more than a week later no credit. Called 6 days ago and they said i would get credit within 24 hours, called again and now told it will be 3-4 weeks before i get credit. emailed twice, says they will respond within 24 hours, nothing both times. Very, very poor customer service. Emailed them two times and return email says they will respond within 24 hours... Read more

Was this review helpful? 0 0

Cute clothes. ...but poor customer service. I ordered 2 tops for my son's wedding. It's been 2 weeks and I haven't heard a word. And of course their website says that you can't call up the status of your order because it is temporarily down. That in itself is funny as it has been down for over a month now. It's like this business is run out of someone's garage. Really too bad because... Add comment

  • Jul 03
  • Footwear and Clothing
  • Poor Customer Experience
  • 93

I had problems getting the items - shipping took forever even though I paid for it. And then returning items was a disaster. It took them 6 WEEKS! to issue a refund. And they were rude whenever I called to follow up on the status. Also, I got a discount on my order by signing up for the free trial of the VIP service. They don't discount off your order but instead later issue you a check. (Who... Read more

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  • Jun 26
  • Footwear and Clothing
  • Hopkinton, Massachusetts
  • Bad Customer Service
  • 2
  • 73

I had a back ordered item and emailed them at least 4 times. Each time I received an automated response saying they would respond in 1 business day. I NEVER received a response. I finally sent them an extremely nasty e mail saying their customer service was terrible. In a few days I finally received the item. This was after about 3 months from the original purchase date. Needless to say I... Read more

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  • Jun 19
  • Footwear and Clothing
  • Wasilla, Alaska
  • Expedited Shipping
  • 131

I ordered a cardigan and a top for under it and payed for expedited shipping. This was going to be worn at a wedding. It was ordered in May and the fast shipping said 3-6 days it took more than 3 weeks for the cardigan and the top still hasn't come and now it is the 19 of June the wedding was the 14 if June. I sent them a email complaining and got a response saying they had received the email... Read more

Was this review helpful? 0 1

  • Jun 15
  • Shopping
  • Pinedale, California
  • Clothing
  • 107

I placed an order with northstyle, waited a week didn't hear from them checked back in after I could not log into the website because it kept saying the service was temporarily unavailable, that went on for two weeks. when I spoke to the representative he said that item to just come in and they would be shipped out. Week later I called back got the same representative, told me the items were... Read more

Was this review helpful? 1 0

  • Jun 08
  • Customer Service
  • Mistake Cancellation
  • 124

Sorry people, but I like NorthStyle. I had one problem only and that was the associate instead of hearing me say that I wanted gift cards cancelled my membership instead. I buy 6 gift cards every month, which in a sense takes care of the membership fee. I mail my rebates and realize that it takes 6 weeks for them to be processed. I have received my rebates without difficulties, except when I... Read more

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  • May 22
  • Footwear and Clothing
  • Batavia, Illinois
  • Poor Inventory
  • 94

I think there are a lot of cute clothes in the North Style catalog but every time I have tried to order items, they're never in stock. I have gotten a couple of items but had to wait months to get them. I did like what I received so I would like to order more. I've tried repeatedly to order from them, but am so frustrated with their poor inventory practices that I won't be ordering from them... Read more

Was this review helpful? 3 0
 
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