• Customer Service2 votes
  • Quality of item received1 votes
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  • Dec 16
  • Footwear and Clothing
  • Naples, Florida
  • Charge
  • 40

Following a legitimate purchase on 11/20/2013, a monthly charge of $12.97 began appearing on our US Bank statement. The latest appeared on the November 2014 statement. I called to ask for an explanation on 12/15/2014. My question was: "What service or product was I receiving for these repeated charges?" I never received an answer that I could understand. Finally, I was turned over to a... Read more

Was this review helpful? 1 0

  • Dec 15
  • Footwear and Clothing
  • Maple Grove, Minnesota
  • Clothing
  • 27

I ordered 3 items from North Style and they arrived in a timely manner, but I didn't like two of them. I thought I had lost the original packing slip and emailed them two times for information on returning the items without the original packing slip. They never answered either email. Meanwhile, I found the original packing slip and sent the items back for credit. I called them twice and nine... Read more

Was this review helpful? 1 0

  • Dec 11
  • Online Shopping
  • Positive Experience
  • 63

I placed an order with NorthStyle and received a confirmation email with a shipping date. I received the item before the date promised. I did not like the item and planned to return it, but the return label was printed badly and I had to call the customer service number to get the actual address. The person in customer service was very pleasant and helpful. After reading all of these negative... Read more

Was this review helpful? 0 0

I have never had a problem with North Style for the times I've purchased items. I even returned something with a prompt refund. I love their prices and the quality is good Add comment

  • Dec 05
  • Footwear and Clothing
  • Top
  • 90

On November 28th, I ordered a dressy black velvet burnout top from their website. The item looked very nice in the photo on their webpage, looked just perfect to wear with a pair of black velvet slacks to a holiday party this month. Unfortunately, when it arrived, I was horrified to discover that the lovely, delicate velvet top had a heavy metal zipper down the back! Now the description does... Read more

Was this review helpful? 2 0

  • Nov 26
  • Footwear and Clothing
  • Lexington, Kentucky
  • Online Order
  • 172

I returned an order and requested other sizes. Three weeks later I still hadn't received any confirmation of returns or future shipments, I contacted Customer Service to inquire. Fortunately, I kept the tracking order from UPS so my returns could be located. The first time I called I was put on hold with a recording to leave my number and they would call me back. NO call. The 2nd time I got... Read more

Was this review helpful? 3 2

Poor customer service. I wrote them several times for a replacement button. It has been at least six months and they still have not responded. I even offered to pay forthe button. Yes they have nice things, but their customer service make you say forget it. Add comment

  • Nov 15
  • Footwear and Clothing
  • Sweater Dress
  • 225

I ordered a sweater dress - needed it quickly - paid 23.00 shipping, the dress came in a crumpled envelope! The dress is absolutely the poorest quality that you could ever imagine. There was a come on to sign up for VIP Status, promise 10% and free shipping on this order, not at all they sent an email they would give you back 10% and free shipping if you ordered within 24 hours. SCAM What... Read more

Was this review helpful? 1 1

  • Nov 12
  • Footwear and Clothing
  • Sultan, Washington
  • Vip Membership
  • 1
  • 1
  • 291

I had the same experience but i didn't have a pop up, just noticed on a credit card statement that I use frequently and for once just had one charge on it for Northstyle VIP. Called them and ask what it was. At that point they told me what I had signed up for. I bought a sweater eleven months ago for a Christmas present for myself. Nothing else since. I have been charged for the last eleven... Read more

Was this review helpful? 5 0

  • Nov 10
  • Footwear and Clothing
  • Atlanta, Georgia
  • Dress
  • 182

I ordered a pendant that stated it was on a 24" chain. The pendant arrived the chain did not. Sent E-mail to company 11-09-2014, confirmation email received stated representative would contact within 24 hours. No contact yet. While awaiting response decided to just return item along with two other items I had ordered.. One of which was a black side wrap dress, which was made of very poor... Read more

Was this review helpful? 2 0

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