NorthStyle Complaints and Reviews

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NorthStyle
Main address: 2 BITS Trail 01824-0936 Chelmsford MA
1-877-756-4075, , http://www.northstyle.com/EmailCustomerService.aspx
  • 127+2 mobile complaints
  • $6.8K claimed losses
  • $53 average
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  • Nov 15
  • Footwear and Clothing
  • Sweater Dress
  • 123

I ordered a sweater dress - needed it quickly - paid 23.00 shipping, the dress came in a crumpled envelope! The dress is absolutely the poorest quality that you could ever imagine. There was a come on to sign up for VIP Status, promise 10% and free shipping on this order, not at all they sent an email they would give you back 10% and free shipping if you ordered within 24 hours. SCAM What... Read more

Was this review helpful? 1 1

     

  • Nov 12
  • Footwear and Clothing
  • Sultan, Washington
  • Vip Membership
  • 1
  • 1
  • 130

I had the same experience but i didn't have a pop up, just noticed on a credit card statement that I use frequently and for once just had one charge on it for Northstyle VIP. Called them and ask what it was. At that point they told me what I had signed up for. I bought a sweater eleven months ago for a Christmas present for myself. Nothing else since. I have been charged for the last eleven... Read more

Was this review helpful? 4 0

     

  • Nov 10
  • Footwear and Clothing
  • Atlanta, Georgia
  • Dress
  • 117

I ordered a pendant that stated it was on a 24" chain. The pendant arrived the chain did not. Sent E-mail to company 11-09-2014, confirmation email received stated representative would contact within 24 hours. No contact yet. While awaiting response decided to just return item along with two other items I had ordered.. One of which was a black side wrap dress, which was made of very poor... Read more

Was this review helpful? 2 0

     

  • Nov 01
  • Footwear and Clothing
  • Item
  • 1
  • 1
  • 354

While I like a lot of Northstyle's items, I am not a fan of their customer setvice. I had a backordered item I was waiting for and received an e mail asking if I wanted to continue to wait or cancel. Since summer was winding down I chose to cancel. Followed instructions BUT two weeks after canceling they shipped the item, when I complained I was told I could return the item. Of course, I was... Read more

Was this review helpful? 2 0

I was just about to place a very large order but after reading all the issues.....NOT A CHANCE!!!! Thank you for the heads up Add comment

     

  • Oct 23
  • Footwear and Clothing
  • Washington, District Of Columbia
  • Boots Order
  • 745

I have been a customer of Northstyle for many yeas and never had a problem. In fact, I just ordered a pair of ankle boots. When I selected the item, it immediately told me the boots were backordered and expected ship date was September 30, 2014. On October 17, 2014, I received a notification that my order was shipped, along with a tracking number. My credit card was not charged until 10/17/14.... Read more

Was this review helpful? 2 4

     

  • Oct 14
  • Footwear and Clothing
  • Discount Coupon
  • 381

I was looking for a "discount" coupon online. I found old ones that the comments were that they did not work. I called NorthStyle to see if they had a discount code. The person who answered the phone didn't know!?? She transferred me to a "specialist" who never answered the phone. The clothes "look" great, and I would love to order them, but they are expensive. I would only order if there... Read more

Was this review helpful? 5 1

     

  • Oct 13
  • Footwear and Clothing
  • Standish, Maine
  • Bad Customer Service
  • 669

On October 4, I ordered $845 worth of clothing and the entire process took so much time -- 45 minutes. Then, as of last Friday, I notice that the order was still pending on my Discover card. I emailed Northstyle and got an automated generic email response but no one returned or acknowledged my email in the timeframe they said would occur. So, I called customer service to learn ALL of my items are... Read more

Was this review helpful? 8 1

     

  • Sep 28
  • Footwear and Clothing
  • Package Mail Refund
  • 252

Mailed the package back 2 weeks ago. Return phone option says they don't have it. Customer service says they do. Phone option says it takes 3 days after return is received to process the refund. I work for the postal service - it does not take 2 weeks for a package to get from NC to MA. I returned to another company the same day - received refund one week later. Have since ordered from the... Read more

Was this review helpful? 5 2

     

  • Sep 09
  • Footwear and Clothing
  • Return Policy
  • 560

I have never written any kind of complaint before, but customers should be aware that this company has questionable business practices. I have had issues with returns 2x - the first return, I used their label, but thank goodness I went to the post office to mail and got a proof of mailing. They kept saying the pkg had not been returned. So I had to drive to the post office to get the proof... Read more

Was this review helpful? 13 1

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