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1.8 Based on 54 reviews
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  • Customers like
    • Catalog 5
    • Clothng i got fairly well 3
    • Beautiful styles 2
  • Customers don't like
    • Customer service 11
    • No refund 8
    • Cusotmer servvie 7

Clearly Northstyle has issues. Wish I'd reviewed the company before ordering a dress for a wedding. I ordered a dress and jacket along with an email that my item would be shipped. Never received either. After 2 weeks, checked my order, the dress was in the warehouse, the jacket was on back order. I never received a notice that the item was backordered. Sent a text through Northstyle's website and never received a response. Called and was... Read more

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I feel disgusted with this company. Returns take up to one month!! They hold onto your money because they are PROCESSING your return! Never had this happen with a company before. I won't ever, ever buy from them again. This is a ridicules practice.

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I ordered a blouse online that was listed as "in stock". When I did not receive it after 10 days, I called their customer service department and found out the item had been on "back order", but was due to arrive and ship the following week. I called the following week and was told it was in warehouse preparing to ship. I waited another week, called again, and again was told it was in their warehouse preparing ship. The item was order on July... Read more

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Wanted to order a pair of sandals and european sizes were shown. As far as I know this country has not converted. Will not buy anything from you again.

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I placed an online order with this horrible company on June 7,2016 for 3 items in one of their catalogs.....this is now July 16,2016 and I am still waiting for any sign of communications from them....I called their customer service line and after waiting 15 min. And dealing with an automated response, I finally got a human, Emily, on the line. I demanded that my order be cancelled immediately and to take me off their mailing list. I had sent... Read more

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Very poor customer service. Back order supposed to be filled by June 26 -- July 15, not filled. Another item returned for exchange, received at North Style on June 8. July 15, no exchange. I did receive replies to most of my e-mails, but promises in those replies not kept. I ended up spending $10.23 to return one product and not getting an exchange, which means I spent that amount with nothing actually exchanged. I was given a credit for... Read more

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I purchased several 9 items for Northsytle and returned 5, and asked for an exchange on the 6th. I was credited for the returns but never received the exchange. After 2 months I called customer service and the item was supposedly sent. after 3 weeks I still had not received my item and called again. After sitting on hold for 30 minutes for customer service, I was told the item had shipped that very day. I looked at my credit card 2 days... Read more

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I just recently spoke with a Northstyle customer service rep about a jean order. I asked about their sizes as there is size code in their catalog. She asked me what size I wore. I told her I wore various sizes, depending on what the SIZING CODE was. She acted irritated that I wanted such obvious information. We went around again with the same question/response. So I asked flat out if they don't HAVE a size code with information in inches... Read more

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l was about to place an order for 3 items but luckily l read the reviews first. sure glad l didn't place the order. strangest company l have ever dealt with. they want you to use at least 100 words to register a complaint. wow - unheard of. seems to me the company would train their customer service and return people better than they apparently do. l will immediately throw their catalogs in the trash from now on. please take my name off... Read more

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I ordered 4 dresses, it cost $19.99 shipping. All of the dresses were the right size, but terribly ill fitting. One fit like a bag, two that had a natural waist, the waist was so short it ruined the fit. One dress I decided to keep... So they have a great return policy, except they don't provide any means of discount return postage. It cost $26 to return the three dresses in the same box they came in. That is $46.00 for nothing. Poor... Read more

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