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  • Customers like
    • Conversation with cs person1
    • Clothng i got fairly well1
    • Catalog1
  • Customers don't like
    • Customer service8
    • Cusotmer servvie4
    • No refund4

  • 2 days ago
  • Footwear and Clothing
  • Salt Lake City, Utah
  • Returned Item
  • 21
  • REVIEW RATING 4/5

I returned a package a couple of week ago and I haven't received my return yet, or even received an e-mail stating if they had received they package. I was reading some of the e-mail that other people have written. I was really surprised when I read that it might take 4 to 6 weeks to get that. I had not read that anywhere at all. I really don't think it is fair that we give them the money from... Read more

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  • May 17
  • Footwear and Clothing
  • Lewisburg, West Virginia
  • 61
  • REVIEW RATING 4/5

My wife seemed to think an ad she saw for a particular garment was legitimate. I signed up and ordered the item. Turns out she sent it back, but we kept getting charged $14.95 each month for something or other. I finally noticed the charge on my CC bill and called Northstyle. I was given another number to call, so I thought "Here starts the run-around." I was pleasantly surprised to find I had... Read more

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  • May 15
  • Customer Service
  • Cortland, New York
  • Return Policy
  • 39
  • REVIEW RATING 4/5

I have paid extra for shipping so that I could get the package sooner, and it still took two weeks. And now I have to return something, and I will pay for that and wait and wait. I have emailed the company and never gotten a reply. I know all this because I have ordered before (and told myself I should not order this time). If you place an order, do expect to wait and wait for it. Their... Read more

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  • May 14
  • Footwear and Clothing
  • Return Policy
  • 45
  • REVIEW RATING 4/5

...at least 4-6 weeks. I shipped a box back on May 1 (thankfully with a tracking number) and yesterday, May 13, got nervous for not having received anything from them. I called Northstyle and their auto system said that no record of any box from me having been received. Logged on to USPS site, confirmed that box was delivered to them in May 4. Called them again, spoke with Michelle, who chided me... Read more

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  • May 14
  • Customer Service
  • Litchfield, Connecticut
  • Online Order
  • 28
  • REVIEW RATING 4/5

Ordered a gift from my mother. Used the billed to - ship to feature. After 7 days with no updates in my email I contacted company. I was told that a letter was sent to my house regarding shipping address was different from billing address. When asked why I wasn't notified by phone. I was told we don't do that. I then asked if they were going to compensate me for the issue and was told we don't... Read more

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  • May 13
  • Footwear and Clothing
  • Raleigh, North Carolina
  • Dress
  • 33
  • REVIEW RATING 4/5

First time to order from them. Dress @ $69 looked pretty but the catalog and internet did not depict the colors accurately. With taxes and shipping, it cost $98. To return it, I had to pay an additional $12 for Priority Mail from my zone; the worst part is, the small print on the return paper informs me that it will be 6-8 weeks before my credit card will be refunded. I contacted their customer... Read more

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  • May 13
  • Footwear and Clothing
  • Lake Elsinore, California
  • Dress
  • 54
  • REVIEW RATING 4/5

Ordered a sweater and dress to wear to divorce court. Received an email that same day that the dress is out of stock, I can't just wear the sweater so I called to cancel order and thought the issue was resolved. Two months later I am charged for a VIP membership service? I called and asked what this charge was for and was told I gave my email address and credit card number on line, that was an... Read more

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  • May 10
  • Luxury / Jewelry
  • Littleton, Colorado
  • Necklace
  • 1
  • 1
  • 104
  • REVIEW RATING 5/5

I ordered a necklace with matching earring for Christmas, 2014, for my wife. She had seen these in the Northstyle(NS) catalog and she liked them. So I ordered the two pieces, total cost w/ shipping, about $100. In the process, the NS VIP Service offer popped up, free shipping and 10% off on current order. I could not find anything om the NS web site that said there would be a charge for the... Read more

Was this review helpful? 5 0

  • May 09
  • Footwear and Clothing
  • Doylestown, Pennsylvania
  • Knit Top
  • 49
  • REVIEW RATING 4/5

Today, Saturday, May 9, got an e-mail telling me my order "shipped today." Strange, since I mailed it back to them yesterday for exchange. The size ordered and labeled XL was humongous, would have sheltered a Volkswagen. Given the other customers' experience with returns from this vendor, I have my fingers crossed that I will get anything back from Northstyle, ever. Wary is the word. Their... Read more

Was this review helpful? 1 0

  • May 06
  • Footwear and Clothing
  • Denver, Colorado
  • Clothing
  • 67
  • REVIEW RATING 4/5

I've sent several emails regarding an order I placed that had an item missing and I have received no response other than an automated "we'll get back to you email". I also completed a survey they sent about the service I received and complained about the non-service and still haven't heard. The quality isn't the greatist, but it's okay. However, I will never do business with this company... Read more

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